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How To Evaluate Home Care

How To Evaluate If An Agency Is Good — Or Not So Good — In 5 Questions

So, how do you tell what is a “good” agency and what’s a “not so good” agency? Is price any indication? Not necessarily. Asking the right questions will determine if your loved one gets the right care.

Here are five questions to evaluate your home care provider agency. And, we’ve gone ahead and provided answers about us to help guide your search.

If you’re ready to schedule care now, learn more about our in home care Orange County, or schedule your FREE phone consultation.

  • How Does Your Agency Monitor A Caregiver’s Performance?
    Our caregivers go through a rigorous supervision process to make sure the highest standards of care are met. Moreover, we use a third-party—Home Care Pulse—to gather honest feedback from our clients.
  • What Solutions Are Offered When A Caregiver Doesn’t Show Up?
    Our caregivers understand the importance of showing up for the job. Moreover, our strict hiring standards accurately evaluate timeliness and punctuality.We do have a 24-hour on-call service. So, if there are any unforeseen problems, our caregivers can call us immediately. You are then notified and, if necessary, a qualified replacement is sent without delay.
  • Does Your Management Team Have Experience In Healthcare?
    We have very experienced staff. Our nursing department is led by management with 30+ years of nursing experience in the hospital, home health, and acute care settings.  Our caregivers are experienced in assisting your loved ones with the best in home care for their needs, such as helping prepare for flu day.
  • Can You Provide 24-Hour Care And Is There An Hourly Minimum Required?
    Yes, we provide around-the-clock care. And, our hourly minimum is a two-hour shift.
  • Will A Representative Visit My Home For An Interview?
    Our interviews are made for you to receive the best in personalized care. Our process begins with an initial phone call and then a Registered Nurse Assessment Interview. We understand the importance of keeping your loved ones safe and healthy, this is why we promote in home care as a safe alternative to assisted living.During the initial call:

    1. First, we determine your challenges and how we can set up care to help.
    2. Second, we connect you directly with a Registered Nurse to discuss care needs and how our personalized services will positively impact you and your loved one.

    During the RN Assessment Interview:

    1. We thoroughly explain how your loved one will be taken care of during every stage of their aging process.
    2. Based on current health conditions, we make recommendations that support your personalized care plan.

About Home Care Providers

We’re there when you need us.

You’ll enjoy personal home care plans for your loved one. Since we are independently owned, and not part of a larger franchise system, we can proudly invest in you.

Because we customize your care plan, we provide the best training to each caregiver regarding the specific care needs for your senior.

Ready to schedule care? Call 714-671-6877 or contact us here to schedule a free consultation.

Call Us Today To Receive Your Customized Care Plan

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Kitura Luster
Kitura Luster
1745602707
Great company to work for!
Deadly Nightshade
Deadly Nightshade
1745602214
They were GREAT!! I don’t have friends or family nearby who I could ask to drive me to a very important and critical medical check (colonoscopy) that requires someone with you to drive you home.Miss Julia my caregiver was absolutely lovely and supportive and everything couldn’t gone better!I also used HCP for my second knee replacement and again, they came through with getting me there and taking care of me after my surgery.Thank you HCP for everything!! ❤️
Henry Akin
Henry Akin
1743794179
Shes very helpful with my chores and very respectful to my wife and kids.
Sebastien Elkouby
Sebastien Elkouby
1743458449
I appreciate Home Care Pro having great caregivers caring for my mom. Priscilla has been taking care of her for many months and it's made an incredible difference in my mom's wellbeing. Whenever Priscilla isn't available, they send other caregivers who also provide high quality care, most recently Jennifer who my mom was very impressed by. Thanks Home Care Pro!
Anthony Seminoff
Anthony Seminoff
1742330567
My home care provider Jen is wonderful, she Is always courteous and professional. I would highly recommend this whole care service to anyone.
Anita Ayala
Anita Ayala
1742236383
This company has been a wonderful experience for myself using it, they have been very accommodating to my needs and hours. My caregiver Amadalyn has been the best one I've had so far. She has been very effective and efficient. I appreciate this agency and with the service. I would highly recommend using them for your loved ones .
Madison Herreria
Madison Herreria
1740677370
Always great communication and great caretakers. Angie Anderson is one of the sweetest and most helpful employees I’ve ever met. I appreciate that this agency does its best to accommodate for your needs, they’ve been an amazing and supportive resource.
cindy mcleroy
cindy mcleroy
1740437473
When Angie arrives, she’s always cheerful and makes sure first thing that I’m OK. Then she has no choice, because my dog won’t let her have one, she has to give my dog a treat. My dog loves her. She surveys what needs to be done, checking first what I need personally done. She will then help me with my bed, if needed help change my Depends , and take out my trash. .She always makes sure that I feel I am important and deserve. Good care. I appreciate the fact that she always make sure. Back gate is securely shut, coming and going. I Think HCP is very lucky to have her as an employee.
Inez Moreno
Inez Moreno
1740175064
My care provider is a sweetheart, Every time I'm not feeling good, she always tells me stories to make me laugh.. Thank you for sending her to me.She is a blessing to me.Thank you for your service
Themalisha Ross
Themalisha Ross
1740095199
I have been using the service for the last two months and I have no complaints. My caregiver has been very dependable, always on time, very compassionate, experienced, and enjoys her job. If I have to use this service in the future, I will definitely utilize this company’s service.
Dane Workman
Dane Workman
1668496948
We’ve tried other elderly care providers in Brea, but home care providers without a doubt provide the most dependable and compassionate care! Their caregivers pay great attention to deal and for no minimum hours for senior care in Brea. 5 stars for the professional and trustworthy care!
Thomas Wright
Thomas Wright
1655105744
This home healthcare company in yorba linda really cares about their clients! My mom said their team never made her feel like caring for her was a chore.
Tyler Chambers
Tyler Chambers
1655011532
Out of all the elderly care providers in Anaheim I’ve used, only home care providers deserve 5 stars! Their nurses made me feel like family and comforted me in my recovery from transplant surgery.
Louie Armstrong
Louie Armstrong
1654947987
This in home care provider in anaheim truly provides the perfect marriage between professional yet compassionate care! My mother can be difficult with her medication but they got her to take all of it on time without upsetting her.
Lucy Taz
Lucy Taz
1639599191
They have provided excellent care and treatment for my mother. Nursing staff are kind, patient and compassionate with my mother. They listen to her needs and always communicate with ease and clean instructional care as my mother progresses in her treatment plan and rehabilitation to normal activities. I highly recommend them for anyone who needs in home health services.
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